Description
Condition: BRAND NEW
ISBN: 9781119893523
Year: 2023
Publisher: John Wiley & Sons Inc (US)
Description:
Put values—and value—over volume with a professional services subscription model
Professional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relationships.
Time’s Up! offers you a guide to building a more valuable firm, one where relationships and lifetime customer value are at the center of how you create and capture value. You’ll learn how to:
Create customer lifetime values that far exceed acquisition and retention costs
Move customer relationships to the center of your firm
Leverage the collective knowledge of your customers
Elevate customers from where they are to their desired future by providing transformations, where the customer is the product.
Only uncommon offerings command uncommon prices. Time’s Up! introduces you to a revolutionary new business model that transforms your firm, your teams and your results with the customer right at the center of the process.
ISBN: 9781119893523
Year: 2023
Publisher: John Wiley & Sons Inc (US)
Description:
Put values—and value—over volume with a professional services subscription model
Professional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relationships.
Time’s Up! offers you a guide to building a more valuable firm, one where relationships and lifetime customer value are at the center of how you create and capture value. You’ll learn how to:
Create customer lifetime values that far exceed acquisition and retention costs
Move customer relationships to the center of your firm
Leverage the collective knowledge of your customers
Elevate customers from where they are to their desired future by providing transformations, where the customer is the product.
Only uncommon offerings command uncommon prices. Time’s Up! introduces you to a revolutionary new business model that transforms your firm, your teams and your results with the customer right at the center of the process.