Description
Unlock the secrets to customer satisfaction and retention with **The Customer Success Professional's Handbook**, your ultimate guide to mastering the customer success management (CSM) role. Designed specifically for Customer Success Managers, this essential resource from industry leaders Gainsight delves deep into the skills and strategies vital for thriving in today's competitive landscape. As businesses transition to subscription models and prioritize customer-centric approaches, understanding how to effectively deliver outcomes becomes paramount. This handbook not only provides a clear understanding of customer success principles but also equips CSMs with practical tools to enhance customer engagement and drive results.
With insights from seasoned experts in building and managing customer success teams, you’ll learn how to address customer needs, deliver value, and cultivate long-lasting relationships. Ideal for both aspiring and experienced CSMs, this comprehensive manual covers everything from the foundational principles of customer success to advanced strategies for senior leadership. Don't just fill the role—excel in it!
Condition: BRAND NEW
ISBN: 9781119624615
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 288
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781119624615
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 288
Description:
The definitive śCustomer Success Manager How-To-Guideť for the CSM profession from Gainsight, who brought you the market-leading Customer Success
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That™s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you™re no longer selling just a product. You™re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession”until now.
The Customer Success Professional™s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed”from the practitioner level all the way to senior leadership. The authors”acknowledged experts in building, training, and managing Customer Success teams”offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An ind
With insights from seasoned experts in building and managing customer success teams, you’ll learn how to address customer needs, deliver value, and cultivate long-lasting relationships. Ideal for both aspiring and experienced CSMs, this comprehensive manual covers everything from the foundational principles of customer success to advanced strategies for senior leadership. Don't just fill the role—excel in it!
Condition: BRAND NEW
ISBN: 9781119624615
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 288
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781119624615
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 288
Description:
The definitive śCustomer Success Manager How-To-Guideť for the CSM profession from Gainsight, who brought you the market-leading Customer Success
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That™s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you™re no longer selling just a product. You™re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession”until now.
The Customer Success Professional™s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed”from the practitioner level all the way to senior leadership. The authors”acknowledged experts in building, training, and managing Customer Success teams”offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An ind