Description
Condition: BRAND NEW
ISBN: 9781118116876
Year: 2014
Publisher: John Wiley & Sons Inc (US)
Pages: 304
Description:
A professional, highly trained staff offers a competitive advantage
for all foodservice operations, from practical service skills
(i.e., setting the table, serving the food, and presenting the
check) to less tangible service skills (i.e., creating a welcoming
space, exhibiting a helpful attitude, and anticipating customer
needs). This revised edition has been thoroughly
re-organized and updated with all-new photographs and includes
new "Scripts for Service Scenarios" throughout to help servers
practice real-world scenarios.
ISBN: 9781118116876
Year: 2014
Publisher: John Wiley & Sons Inc (US)
Pages: 304
Description:
A professional, highly trained staff offers a competitive advantage
for all foodservice operations, from practical service skills
(i.e., setting the table, serving the food, and presenting the
check) to less tangible service skills (i.e., creating a welcoming
space, exhibiting a helpful attitude, and anticipating customer
needs). This revised edition has been thoroughly
re-organized and updated with all-new photographs and includes
new "Scripts for Service Scenarios" throughout to help servers
practice real-world scenarios.