Description
Unlock the potential of your small or medium-sized business with 'Microsoft Dynamics CRM 4 For Dummies'. This comprehensive guide, penned by industry experts Joel Scott and David Lee, offers a practical approach to mastering Microsoft’s powerful CRM solution. Whether you're diving in for the first time or transitioning from another system, this book simplifies the complexities of customer relationship management (CRM).
Explore how to efficiently manage and maintain your customer information, personalize your CRM experience to align with your business goals, and streamline processes to support sales, marketing, and customer service. You will learn to effectively use the Outlook client, manage territories, generate quotes and invoices, and implement impactful marketing campaigns, all tailored to boost productivity and enhance customer interactions. With 432 informative pages, you'll navigate the latest features of Microsoft Dynamics CRM with ease. Boost your customer relationships and improve your bottom line with this essential resource!
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9780470343258, Year: 2008, Publisher: John Wiley & Sons Inc (US).
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9780470343258
Year: 2008
Publisher: John Wiley & Sons Inc (US)
Pages: 432
Description:
Customer relationship management, or CRM, is certainly a hot topic
in business today. If you have a small or medium-sized business,
chances are you?re already aware of all it can do for you.
But with so many options and so much to think about, how do you get
a CRM system in place with a minimum of hassle? Well, Microsoft
Dynamics CRM 4 For Dummies is a great place to start!
Written by veteran CRM experts Joel Scott and David Lee, this
friendly guide will have you understanding and using
Microsoft?s CRM solution in a jiffy. Whether you?re
considering a CRM system for the first time or you?ve decided
to switch from another system to Microsoft Dynamics CRM, this book
will make it easy to:
Maintain and manage all your customer information
Personalize Microsoft CRM to work for your business
Set up CRM to support sales, marketing, and customer
service
Use the Outlook client
Manage territories and business units
Create and manage activities
Generate quotes and invoices
Implement and manage a marketing campaign
Work with contracts, and much more
Microsoft Dynamics CRM 4 For Dummies is packed with
information on the latest version, It will help you get a unified
view of your customer information and interactions through
integrated sales, marketing, and customer service features. And
that, as every business owner knows, is important to improving your
bottom line!
Explore how to efficiently manage and maintain your customer information, personalize your CRM experience to align with your business goals, and streamline processes to support sales, marketing, and customer service. You will learn to effectively use the Outlook client, manage territories, generate quotes and invoices, and implement impactful marketing campaigns, all tailored to boost productivity and enhance customer interactions. With 432 informative pages, you'll navigate the latest features of Microsoft Dynamics CRM with ease. Boost your customer relationships and improve your bottom line with this essential resource!
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9780470343258, Year: 2008, Publisher: John Wiley & Sons Inc (US).
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9780470343258
Year: 2008
Publisher: John Wiley & Sons Inc (US)
Pages: 432
Description:
Customer relationship management, or CRM, is certainly a hot topic
in business today. If you have a small or medium-sized business,
chances are you?re already aware of all it can do for you.
But with so many options and so much to think about, how do you get
a CRM system in place with a minimum of hassle? Well, Microsoft
Dynamics CRM 4 For Dummies is a great place to start!
Written by veteran CRM experts Joel Scott and David Lee, this
friendly guide will have you understanding and using
Microsoft?s CRM solution in a jiffy. Whether you?re
considering a CRM system for the first time or you?ve decided
to switch from another system to Microsoft Dynamics CRM, this book
will make it easy to:
Maintain and manage all your customer information
Personalize Microsoft CRM to work for your business
Set up CRM to support sales, marketing, and customer
service
Use the Outlook client
Manage territories and business units
Create and manage activities
Generate quotes and invoices
Implement and manage a marketing campaign
Work with contracts, and much more
Microsoft Dynamics CRM 4 For Dummies is packed with
information on the latest version, It will help you get a unified
view of your customer information and interactions through
integrated sales, marketing, and customer service features. And
that, as every business owner knows, is important to improving your
bottom line!