Description
Unlock the potential of your organization with the revolutionary Human Sigma methodology, designed to enhance sales and customer service by revolutionizing customer-employee relations. This brand new book, published by Gallup Press in 2008, builds upon the foundational principles of Six Sigma, addressing contemporary challenges faced by businesses in maintaining high levels of customer satisfaction and employee engagement. Through comprehensive research, including insights from neurosciences and behavioral economics, Human Sigma provides actionable strategies that result in increased productivity and profitability.
As many organizations grapple with the dual challenges of dwindling profit margins and dismal customer service, Human Sigma offers a beacon of hope. Discover how emotional connections between customers and companies can be leveraged to enhance both workforce performance and customer loyalty. This essential handbook is ideal for senior leaders and line managers seeking to boost productivity, retain high-value customers, and improve overall organizational performance.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781595620163
Year: 2008
Publisher: Gallup Press
Description:
The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees — and all-too-real declining profit margins — the need for change is obvious.Human Sigmaaddresses this need with an exciting new method for managing customer-employee relations that increases both productivity and profitability. It incorporates cutting-edge research in the neurosciences and behavioral economics — including brain imaging research into customer's emotional connections to the companies they love — with proven techniques for improving workforce performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high value customers, and enhance organizational performance.
As many organizations grapple with the dual challenges of dwindling profit margins and dismal customer service, Human Sigma offers a beacon of hope. Discover how emotional connections between customers and companies can be leveraged to enhance both workforce performance and customer loyalty. This essential handbook is ideal for senior leaders and line managers seeking to boost productivity, retain high-value customers, and improve overall organizational performance.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781595620163
Year: 2008
Publisher: Gallup Press
Description:
The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees — and all-too-real declining profit margins — the need for change is obvious.Human Sigmaaddresses this need with an exciting new method for managing customer-employee relations that increases both productivity and profitability. It incorporates cutting-edge research in the neurosciences and behavioral economics — including brain imaging research into customer's emotional connections to the companies they love — with proven techniques for improving workforce performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high value customers, and enhance organizational performance.