Description
Discover the empowering insights from the book that redefines conflict management. This essential guide, ideal for anyone striving to communicate effectively, offers the revolutionary BIFF approach—Brief, Informative, Friendly, and Firm. Whether you're dealing with high-conflict personalities at work, within your family, or during online interactions, adopting a BIFF response is crucial. It enables you to navigate contentious situations with grace while maintaining your dignity. This trade paperback edition, published by High Conflict Institute Press in 2014 and featuring an ISBN of 9781936268726, contains over 20 practical examples that illustrate how to respond to difficult individuals in various scenarios. With a brand new chapter on Coaching for BIFF responses, learn to enhance your skills by asking targeted questions that further promote effective communication. Understand the shift from blame to constructive problem-solving, effectively transforming your approach to challenging encounters. Ideal for therapists, mediators, and anyone trained in conflict resolution, this book serves as a key resource to elevate your communication strategy. Remember, while your order comes with a convenient free shipping option and delivery typically requires up to 6 weeks, the transformative insights you gain from this book are immeasurable. Equip yourself today with the tools to handle high-conflict situations with confidence and poise.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781936268726
Format: Trade paperback (US)
Year: 2014
Publisher: High Conflict Institute Press
Description:
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life—plus additional tips to help you deal with high-conflict people anywhere.
This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response – by asking 10 simple questions to make it even more effective.
Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.
Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781936268726
Format: Trade paperback (US)
Year: 2014
Publisher: High Conflict Institute Press
Description:
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life—plus additional tips to help you deal with high-conflict people anywhere.
This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response – by asking 10 simple questions to make it even more effective.
Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.
Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.